Sahara Pools, Inc.

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1160 Route 22 West

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Lebanon, NJ 08833

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908-236-7665

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NJHIC Registration Number 13VH01390200

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NJ Business Entity Identification Number 7847942500

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Welcome and thank you for visiting this site (the “Site”), which is owned and operated by Sahara Pools Inc. (“Sahara Pools”, “Us” or “We”). These Terms and Conditions (these “Terms”) are provided by Sahara Pools and govern all Sahara Pools operations and services requested by you (“You”, “Your”, or “Customer”) through our websites, our mobile/tablet sites, our social media presence, our applications, and/or our stores/locations. The Site is the property of Sahara Pools, and We provide these Terms subject to the following conditions. 

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PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE OR BOOKING YOUR SERVICE APPOINTMENT. YOUR ACCESS AND/OR USE OF THE SITE AND/OR BOOKING OF A SERVICE APPOINTMENT CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS. IF YOU DO NOT FULLY ACCEPT THESE TERMS, DO NOT USE OR ACCESS THE SITE OR BOOK A SERVICE APPOINTMENT.

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REVISION TO THESE TERMS: Sahara Pools may revise these Terms at any time and from time to time by updating this posting, and such revisions shall be effective immediately upon being posted to the Site, however, any changes to the dispute resolution provisions set forth below will not apply to any disputes for which the parties have actual notice prior to the date the change is posted on the Site. It is Your responsibility to visit this page when using the Site to review the current Terms, as they are binding on you. We try to hold pricing steady throughout the entire pool season, but all prices are subject to change without prior notice due to currency fluctuation, fuel prices, and/or unforeseen economic circumstances. Your continued use of the Site after any modifications indicates Your acceptance of the Terms, as modified. The “Effective as of” date sets forth the date these Terms were last updated.

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THE FOLLOWING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN NO EVENT WILL SAHARA POOLS OR ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, PARTNERS, VENDORS NOR ANY PARTY INVOLVED IN PROVIDING THE SERVICE (OR ANY PART OF THE SERVICE) BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SERVICE OR THE RESULTS OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING OUR NEGLIGENCE) OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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LIMITED LIABILITY: Sahara Pools is not responsible for any damage or loss caused by failure to make delivery or repair due to labor shortage, strikes, manufacturer’s failure to deliver, weather conditions, or any condition beyond our control. 

In the event of non-payment, and Sahara Pools does not deliver or repair as a result of non-payment, Sahara Pools will not be liable for any damages in either a direct or indirect manner. Sahara Pools has the right to pause service for non-payment.

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Sahara Pools is not responsible for maintaining water levels, water costs, or damage caused by too little or too much water in the pool and or spa. Unusual and sudden water chemistry changes resulting from occurrences including, but not limited to, power washing, tile/coping repair, pollution, lawn or garden fertilizer, rain and/or windstorms, or other environmental conditions are not included with regular maintenance. Labor and material costs to correct the water chemistry will be an additional charge. Sahara Pools is not responsible for damages and/or loss you may incur due to scheduling delays beyond our control. We never guarantee service in a specific amount of time. For our Customer’s with plaster/concrete pools the interior finishes are composed of materials which may have inherent shading and/or color variation which is normal and should not be construed as a defect/damage. The shade and color of pigmented surfaces will vary and “fade” over time. Crazing (check cracks and hairline cracks), may be noticeable and may be quite pronounced with colored finishes and are normal and are not considered defects. Sahara Pools is not responsible for the plaster finish of Your pool as sudden water chemistry changes can greatly affect the finish.

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Except where prohibited by law, We do not assume any responsibility, and shall not be liable for any loss or damage arising from the unlawful, malicious, negligent or wrongful conduct of third parties. In the event of, but not limited to, acts of nature, terrorism, vandalism or acts of pilferage, Sahara Pools assumes no liability with respect to the present or future status of Your pool and/or spa or its equipment.

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CUSTOMER RESPONSIBILITY: It is the Customer’s responsibility to assure that all gates are operating properly. We assume no responsibility for maintaining fencing or gates at Customer’s property. It is the Customer’s responsibility to ensure the swimming pool and any enclosures are up to city, state and/or federal code. You, as the customer, are solely responsible for the safety of Your backyard and pool/spa and shall assure continued viability of safety gates, safety fences, electrical lighting near the pool/spa, GFCI circuits, fuses, breakers, as well as any necessary drowning prevention apparatus.

 

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ACCESS TO CUSTOMER’S POOL: It is imperative that We have access to Customer’s swimming pool in order to provide the swimming pool maintenance that has been agreed to. We will make every effort to service Customer’s pool on the same day or days each week for our maintenance program. If for some reason, such as illness, automobile accident, disabled vehicle, medical or family emergency, or Customer’s service technician is otherwise not able to service Customer’s pool, service will be provided by another service technician. If Customer currently has any locked gates, it is preferred that a combination lock be used. If We arrive on our regular scheduled day and We are not able to access the pool, there will be no credit for this missed visit.

 

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URGENT REQUESTS: We do consider urgent requests, (i.e. a pool heater not working just before a gathering). While We try to accommodate this type of request, it is not always possible. Please test Your equipment well in advance to ensure optimal performance and adequate time for any repairs to be made to ensure a successful gathering. Preventative maintenance should also be scheduled to eliminate any future breakdowns.  

 

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CREDIT CARDS: A valid credit card is required on Your account prior to the scheduling of any pool service appointment. Upon completion of service, the provided credit card payment will be processed. If the credit card is declined for any reason, Customer agrees to the assessment of finance charges as described below.

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​Customer acknowledgement of these Terms is the authorization to charge the scheduled payment to Your credit card at completion of the pool service. If Customer wishes to dispute any credit card charge, Customer is required to first contact Sahara Pools to raise and attempt to resolve the dispute before initiating any dispute with the credit card company.  If Your credit card number, expiration date, CCV code, billing address, or any other data related to Your credit card changes, it is Your responsibility to notify us prior to service being completed.

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FINANCE CHARGES: Finance charges are made on any balance past due according to the following method: Using the unpaid balance of Your account at the end of the billing period, We multiply this amount by the following monthly periodic rate: 1-1/2% of the balance, which is an ANNUAL PERCENTAGE RATE OF 18%.

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COLLECTION COSTS: If amounts are not paid as agreed, We may demand immediate payment of the full balance. If the balance is referred to a collection agency or attorney for collection, Customer agrees to pay a fee of 33% of the total balance due plus any court costs.

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SUSPENSION OF SERVICES: Sahara Pools has the right to suspend services of accounts with outstanding balances.

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CANCELLATION POLICY: Pool Service may be canceled with 24 hours advance notice by email to service@saharapools.com without a rescheduling fee. If cancellation is less than 24 hours before the scheduled service date a $75.00 rescheduling fee shall be charged to Your account. 

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POST-SERVICE CANCELLATION: If pool service is completed prior to Sahara Pools receiving notice of cancellation, Customer is fully responsible for services performed.

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ON SITE SERVICE: Additional work, including repairs, vacuuming & netting of excessively dirty pools, and any other work performed at the request of the homeowner will be invoiced at the current Sahara Pools hourly labor rate, unless otherwise quoted. The filtering system and the pool itself has components that will deteriorate from UV exposure, age and chlorine. As components age, they will become brittle and may break under normal operating conditions. Sahara Pools is not liable for any component failures during normal operation of the swimming pool.  Components that fail due to normal wear and tear will be repaired, replaced or quoted for such at the cost of Customer. If maintenance and/or repairs are completed by any other provider, any and all Sahara Pools warranty and liability shall immediately terminate.

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BEES, WASPS, SNAKES, AND OTHER PESTS: We, at Sahara Pools, are concerned with the safety of our employees, customers, and others. Some people are allergic to bee or wasp stings and snake antivenin is very expensive. Should our service technician come in contact with bees, snakes, or other pests, they will contact you, making you aware of the situation and ask that it be corrected prior to Your next scheduled visit. You should contact Us prior to Your next scheduled visit to let Us know if We can continue to come or if more time is needed to correct the situation.

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PETS: For the safety of Sahara Pools staff and Your pets, please have all pets secured prior to Your scheduled service appointment. We are not responsible for pets that may become loose or injured. We will not provide service if a pet is unsecured on the property. Customer is legally responsible for damage or injury to Sahara Pools staff and/or property.

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INSPECTIONS: Sahara Pools performs limited inspections as part of Diagnostic Services as well as standalone Inspection Services. Additionally, We may be asked to “take a look” at something while on a Service visit to render an opinion. The following policy applies to all Inspections done by Sahara Pools:

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Inspections are strictly limited in scope to the items documented on the inspection report, diagnostic report and/or service order notes and are strictly limited to representing the condition at the time of the inspection. Items inspected are not guaranteed and no warranty is implied nor given unless done so in writing. There is no guarantee predicting components that may break or wear out tomorrow and/or conditions or consequences not visible at the inspection. A Pool Inspection is not an insurance policy covering items that may fail in the future.

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Items which are concealed, not visible, inaccessible, not existing and/or omitted at the request of the client have not been inspected. Items marked “NA”, left blank, or missing were not inspected. Unless the item has been expressly listed as inspected, it is deemed to have NOT been inspected.

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Inspections are not a Code Compliance Inspection, as codes may vary for each municipality. Inspections are based upon commonly accepted national standards and safety considerations as set forth by the APSP (Association of Pool & Spa Professionals).

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All pools and spas experience some degree of wear and tear. Cosmetic considerations are not within the scope of our inspections. Some defects which may be considered cosmetic in nature may be noted to assist you in evaluating maintenance items that are in need of attention. The scope of our inspections is not intended to reveal every condition you may consider significant to ownership. If you feel that an item was overlooked, please inform Us as soon as possible so that We may review and/or correct the situation.

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Conditions may be noted and photos may be taken of various Systems or Components to represent a sample of the current condition and are not meant to be indicative of the entire Component or System. Inspections must be read in their entirety to receive all necessary information.

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INSURANCE: Attached hereto is a copy of Sahara Pools' Certificate of Commercial General Liability Insurance. The telephone number for Sahara Pools' insurance company is 973-726-2612.  Sahara Pools maintains mandatory workers' compensation insurance coverage.

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If you do not understand any of the foregoing terms or if you have any questions or comments, we invite you to call us at 908-236-7665.