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Pool Opening
Pool Opening
Pool Closing
Service Call
Weekly Maintenance
Pool Vacuuming
D.E. Filter Maintenance
Filter Sand Change
Liner Quote
Safety Cover Quote
Equipment Quote
Salt Water Conversion

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(908) 236-7665

Sahara Pools, LLC

1160 US Highway 22 West

Lebanon, NJ

Summer Store Hours

Mon-Fri: 9:30AM - 7:00PM

Sat-Sun: 9:30AM - 5:00PM

Sahara Pools Service FAQs

Pool Opening FAQ

Can any pool be converted to a salt water pool?

Yes!



What are the main benefits of converting my pool to saltwater?

Salt water pools have many benefits over chlorine pools. The water is more natural to swim in and is better for the hair and skin. You can open your eyes underwater. The operating costs are lower for saltwater pools as well.



How salty does the pool water become? Is it comparable to the ocean?

No the salinity of the ocean is over 10,000 ppm. A saltwater pool has a salinity of around 3,200 ppm which is equivalent to the salinity of your tears. This is why you’re able to open your eyes underwater!



What maintenance is needed after my pool is converted to a salt water system?

Much less maintenance than a chlorine pool. Saltwater pools naturally have a more stable pH and Alkalinity level. Adding chlorine tabs on a regular basis is completely taken out of the equation. As long as the salt level is within the proper range, the salt system will generate the chlorine naturally. The customer just needs to watch the salt level of the pool. Heavy rains can affect the salt reading and thereby affect the chlorine production



How does salt water sanitize my pool?

The chemical makeup of salt is Sodium Chloride (NaCl). How the salt system sanitizes the pool is by splitting up the Chlorine molecules from the Sodium molecules. This in fact produces Chlorine naturally, unlike the addition of chlorine tabs.



Do I need to install a new pool pump and filter in addition to the salt generator?

No, a salt system can function with any type of pump or filter.



How long does a salt conversion take?

A complete salt conversion takes 1-2 days. It is an extremely easy process. We plumb in the salt system, hook up the electrical, add the required amount of salt into the pool, and allow that to circulate for 24 hours before turning the salt cell on for the first time. Once that cell is turned on after the 24 hours, your pool has officially been converted into a saltwater pool.



Pool Closing FAQ

Do I need to balance my pool water chemistry prior to the pool closing?

Yes, we strongly recommend to have your pool properly balanced at the time of your
pool closing. Improper levels of Calcium, pH and Total Alkalinity can
severely damage your pool finish during the winter months while the pool
water is dormant.



Do I need to lower my water level prior to pool closing?

Vinyl pools do not need to lower water level. Liner manufacturers
recommend normal water levels to be maintained during the winter. Only concrete pools WITH TILE will need to lower water apx 6 inches below
the tile line. Concrete pools with no tile do not need to lower water level.



Do I need to be home at the time of my scheduled pool closing?

No! Sahara Pools can close your pool since everything is outside, as long as the electricity to the pool is on. We do need access to your pool cover and pool closing accessories, which may be left on the pool patio or unlocked pool shed prior to your closing. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.



Do I need to winterize my pool heater even though I do not use it?

YES! Your pool heater still needs to be winterized since there is still water
flowing through it. If you want to remove a non-working heater, we can
bypass the plumbing for the heater as well as remove and dispose of the old heater for
$175.00.



Why is Sahara Pools asking for a credit card?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.



Will Sahara Pools vacuum my pool at time of my closing?

No, vaccuming is not available at the time of pool closing. If you would like a vacuum service, please arrange for a one time vac visit through our website prior to pool closing.



Service Call FAQ

How do I know when I need to install a new liner?

If your liner has faded, is losing water, or is over 12 years old, it is probably time to get a new liner.



I want the highest quality vinyl pool liner. Does Sahara Pools have an option for a heavy duty pool liner?

Yes, our liner manufacturer has several different patterns in a 27mil format. 27mil is one of the thickest and most durable forms of vinyl liner on the market.



How long does it take to receive a quote for a new liner from Sahara Pools?

Stock rectangle and commonly shaped pools can be quoted immediately. Freeform and other shapes may need a site visit where quotes will be received within a few days of the initial measurement.



Does Sahara Pools need to custom measure my pool size and shape?

In order for the liner to be ordered, every single pool needs to be custom measured. These measurements are then sent to the manufacturer which guarantees a perfect fit upon installation.



How much does a quote cost?

All quotes from Sahara Pools are free!



How long does a typical liner replacement take before my pool is ready to swim?

A typical liner installation is normally a 1-2 day process depending on how would like to re-fill your pool. The old liner will be removed, and the new one installed all in one day. If you are having water delivered and the pool will be filled back up the same day we can finish the liner that day as well. But if you are filling the pool back up with a garden hose we will have to come back the next day once the water level is at the proper level.



To replace my liner, how much water will need to be drained from my pool?

All of it needs to be drained in order to remove the old liner and install the new one. Sahara Pools can save approximately 8,000 gallons of the old water (depending on the landscape of the yard) if you prefer.



Are there other services that I should combine with my pool liner replacement?

Sahara Pools can combine any number of services with a liner installation. Some common services customers pair together are the conversion to saltwater sanitizing, the addition of fiberglass steps, or the changing of the liner coping.



Do I get to choose my specific color/pattern for the new pool liner?

Yes. Sahara Pools has over 35 different pattern selections for you to choose from!



Weekly/BiWeekly Maintenance FAQ

What is the difference between the Standard Service and the Extended Service season?

The Extended season applies to all weeks outside the Standard season. As soon as the Standard season kicks in, customers who selected Extended will receive the Standard season rate.



Can I request a specific day for each weekly/bi-weekly maintenance visit?

Our maintenance routes are done by location, and due to things we cannot control, i.e. weather, unforeseen complications at another pool, etc. we are not able to specify an exact day. However, if you specify in the requests/comments of the contract, we will try to accommodate your request.



Do I need to be home at the time of my scheduled maintenance?

Hope! We have all the necessary equipment needed to maintain your pool. We simply need access to the pool and pool equipment. If your pool timer is inside and you run the pool overnight, please make sure that you turn the timer on during the day on your specific day of maintenance.



Will Sahara Pools contact me prior to my maintenance visit?

Sahara Pools will let you know what day your maintenance visits will be in the beginning of the season. but from there that is the best we can do. Every pool is different and with the varying weather week to week, one pool may take a lot longer than it did the prior week.



When will I be billed for each service visit?

We do our maintenance billing at the end of each month. You will receive the statement for all maintenance visits that occured for a givien month.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools proudly comes prepared with the highest quality vacuum heads, hoses and brushes in the industry. We use all of our own tools and equipment.



Pool Vacuuming FAQ

How do I know when I need to install a new liner?

If your liner has faded, is losing water, or is over 12 years old, it is probably time to get a new liner.



I want the highest quality vinyl pool liner. Does Sahara Pools have an option for a heavy duty pool liner?

Yes, our liner manufacturer has several different patterns in a 27mil format. 27mil is one of the thickest and most durable forms of vinyl liner on the market.



How long does it take to receive a quote for a new liner from Sahara Pools?

Stock rectangle and commonly shaped pools can be quoted immediately. Freeform and other shapes may need a site visit where quotes will be received within a few days of the initial measurement.



Does Sahara Pools need to custom measure my pool size and shape?

In order for the liner to be ordered, every single pool needs to be custom measured. These measurements are then sent to the manufacturer which guarantees a perfect fit upon installation.



How much does a quote cost?

All quotes from Sahara Pools are free!



How long does a typical liner replacement take before my pool is ready to swim?

A typical liner installation is normally a 1-2 day process depending on how would like to re-fill your pool. The old liner will be removed, and the new one installed all in one day. If you are having water delivered and the pool will be filled back up the same day we can finish the liner that day as well. But if you are filling the pool back up with a garden hose we will have to come back the next day once the water level is at the proper level.



To replace my liner, how much water will need to be drained from my pool?

All of it needs to be drained in order to remove the old liner and install the new one. Sahara Pools can save approximately 8,000 gallons of the old water (depending on the landscape of the yard) if you prefer.



Are there other services that I should combine with my pool liner replacement?

Sahara Pools can combine any number of services with a liner installation. Some common services customers pair together are the conversion to saltwater sanitizing, the addition of fiberglass steps, or the changing of the liner coping.



Do I get to choose my specific color/pattern for the new pool liner?

Yes. Sahara Pools has over 35 different pattern selections for you to choose from!



D.E. Filter Service FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Filter Sand Change FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Liner Replacement FAQ

Do I need to balance my pool water chemistry prior to the pool closing?

Yes, we strongly recommend to have your pool properly balanced at the time of your
pool closing. Improper levels of Calcium, pH and Total Alkalinity can
severely damage your pool finish during the winter months while the pool
water is dormant.



Do I need to lower my water level prior to pool closing?

Vinyl pools do not need to lower water level. Liner manufacturers
recommend normal water levels to be maintained during the winter. Only concrete pools WITH TILE will need to lower water apx 6 inches below
the tile line. Concrete pools with no tile do not need to lower water level.



Do I need to be home at the time of my scheduled pool closing?

No! Sahara Pools can close your pool since everything is outside, as long as the electricity to the pool is on. We do need access to your pool cover and pool closing accessories, which may be left on the pool patio or unlocked pool shed prior to your closing. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.



Do I need to winterize my pool heater even though I do not use it?

YES! Your pool heater still needs to be winterized since there is still water
flowing through it. If you want to remove a non-working heater, we can
bypass the plumbing for the heater as well as remove and dispose of the old heater for
$175.00.



Why is Sahara Pools asking for a credit card?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.



Will Sahara Pools vacuum my pool at time of my closing?

No, vaccuming is not available at the time of pool closing. If you would like a vacuum service, please arrange for a one time vac visit through our website prior to pool closing.



Safety Cover Replacement FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Salt Water Conversion FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Equipment Upgrades FAQ

What is the difference between the Standard Service and the Extended Service season?

The Extended season applies to all weeks outside the Standard season. As soon as the Standard season kicks in, customers who selected Extended will receive the Standard season rate.



Can I request a specific day for each weekly/bi-weekly maintenance visit?

Our maintenance routes are done by location, and due to things we cannot control, i.e. weather, unforeseen complications at another pool, etc. we are not able to specify an exact day. However, if you specify in the requests/comments of the contract, we will try to accommodate your request.



Do I need to be home at the time of my scheduled maintenance?

Hope! We have all the necessary equipment needed to maintain your pool. We simply need access to the pool and pool equipment. If your pool timer is inside and you run the pool overnight, please make sure that you turn the timer on during the day on your specific day of maintenance.



Will Sahara Pools contact me prior to my maintenance visit?

Sahara Pools will let you know what day your maintenance visits will be in the beginning of the season. but from there that is the best we can do. Every pool is different and with the varying weather week to week, one pool may take a lot longer than it did the prior week.



When will I be billed for each service visit?

We do our maintenance billing at the end of each month. You will receive the statement for all maintenance visits that occured for a givien month.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools proudly comes prepared with the highest quality vacuum heads, hoses and brushes in the industry. We use all of our own tools and equipment.



 

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Contact Us

(908) 236-7665

Mon-Fri: 1:00PM - 6:00PM

Sat-Sun: 10:00AM - 5:00PM

1160 US Highway 22 West

Lebanon, NJ 08833

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