Service Call FAQ
Do I need to be home at the time of my service call?
No, Sahara Pools just needs access to the pool or the pool equipment depending on the type of service call that has been scheduled.
Can I request Sahara Pools perform the service call on a specific date and time?
Unfortunately, we are unable to guarantee a specific date and time.. We will do our best to accommodate your schedule and we will tell you what day your service call is going to be beforehand.
What if my pool issue requires an additional part that you do not have?
If your service call requires a repair or part that our technician does not have or that the store does not have in stock, a quote will be sent to the customer regarding how much the specific part will cost in addition to the cost for the repair itself. Once approved by the customer, Sahara Pools will order the part and complete the repair upon its arrival.
How long will a general service call take?
It depends on the type of service call, some service calls are merely for diagnostic purposes when the source of the issue is going to be costly to repair. Sahara Pools will then come back with all of the possible options the customer has with the corresponding costs for each option.
Some service calls are simple and take less than an hour. A customer can expect a general service call to take around an hour.
I want to be home for my scheduled time of service. Will Sahara Pools contact me prior to their arrival at my home?
You can request that we call you before our arrival and our service technicians will give you a call when they are leaving their previous job and on the way to your service call. We cannot guarantee a specific time however because our technicians do not know exactly how long each job beforehand is going to take. The only service call that we can guarantee a time is the first appointment of the day.
How do I know how much my service call will cost me?
Pricing for our various service calls are listed directly on the website under the Service Requests tab after clicking Service Calls. Any major repair will be quoted and approved by the customer before the job is started.
What if the issue I am having with my pool is not listed as an option for service?
If the issue that you are experiencing is not listed, you can then select the 'Other' option and provide a detailed explanation of the issue that you are facing to better help us try to fix it. For any service call, we even have a section where you can upload photos to better help us prepare for the visit.
Why should I trust Sahara Pools to help fix my issue?
Sahara Pools has been doing this for 48 years and has yet to come across an issue that we cannot handle. We are proud to offer all possible options for our customers where the repair can be a little costly instead of just offering the most expensive option.