Do I need to be home for my scheduled day and time of pool opening?

No! Sahara Pools can open your pool since everything is outside, as long as the electricity to the pool is on. We ask that all equipment and materials (i.e. skimmer baskets, return eyeballs, etc.) needed for the opening are left outside. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.

Why is Sahara Pools asking for my credit card information?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.

Can I request a specific date and time for my pool opening?

We attempt to accommodate specific dates and times for our customers. Our service team organizes their openings by location to minimize travel time and maximize our efficiency. While we are unable to guarantee a specific date and time. please make a note in the special requests/comments box on the opening submission form. The first appointment of the day is the only appointment we can guarantee a specific time. We will call you on the Sunday of the week you've requested to let you know your specific day of service.

Are chlorine, shock, and algaecide included in the price of the opening?

All chemicals are billed additionally. Our service team determines the amount of chemicals needed for each pool based upon the condition of the water when the cover is removed. A standard pool opening can expect an extra $75 to $100 on chemicals.

Can Sahara Pools tell me what time my pool will be opened that day?

We make every effort to adhere to a tight service schedule. Due to things we cannot control, i.e. weather, unforeseen complications at an opening, etc. we are not able to specify an exact time of arrival. No two pools are the same, so each pool takes a different amount of time to complete the job.

How long does a typical pool opening take?

A typical opening takes around 1-2 hours. In most cases, the 'Bronze Openings' take the shortest amount of time and the 'Platinum Openings' take the longest due to the amount of work we perform for each. There are of course exceptions for some pools that take longer than 2 hours due to their size or complexity of systems (i.e. multiple pumps and water features).

Will Sahara Pools vacuum my pool at the time of my opening?

Sahara Pools will only vacuum your pool at the opening if you have selected the Gold or Platinum Openings.

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.

What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.

How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.

When will I be billed for my service?

You will be billed for a sand change after the service has been completed.

I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.

Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.

Do I need to be home for my scheduled day and time of pool opening?

No! Sahara Pools can open your pool since everything is outside, as long as the electricity to the pool is on. We ask that all equipment and materials (i.e. skimmer baskets, return eyeballs, etc.) needed for the opening are left outside. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.

Why is Sahara Pools asking for my credit card information?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.

Can I request a specific date and time for my pool opening?

We attempt to accommodate specific dates and times for our customers. Our service team organizes their openings by location to minimize travel time and maximize our efficiency. While we are unable to guarantee a specific date and time. please make a note in the special requests/comments box on the opening submission form. The first appointment of the day is the only appointment we can guarantee a specific time. We will call you on the Sunday of the week you've requested to let you know your specific day of service.

Are chlorine, shock, and algaecide included in the price of the opening?

All chemicals are billed additionally. Our service team determines the amount of chemicals needed for each pool based upon the condition of the water when the cover is removed. A standard pool opening can expect an extra $75 to $100 on chemicals.

Can Sahara Pools tell me what time my pool will be opened that day?

We make every effort to adhere to a tight service schedule. Due to things we cannot control, i.e. weather, unforeseen complications at an opening, etc. we are not able to specify an exact time of arrival. No two pools are the same, so each pool takes a different amount of time to complete the job.

How long does a typical pool opening take?

A typical opening takes around 1-2 hours. In most cases, the 'Bronze Openings' take the shortest amount of time and the 'Platinum Openings' take the longest due to the amount of work we perform for each. There are of course exceptions for some pools that take longer than 2 hours due to their size or complexity of systems (i.e. multiple pumps and water features).

Will Sahara Pools vacuum my pool at the time of my opening?

Sahara Pools will only vacuum your pool at the opening if you have selected the Gold or Platinum Openings.

What is the difference between the Standard Service and the Extended Service season?

The Extended season applies to all weeks outside the Standard season. As soon as the Standard season kicks in, customers who selected Extended will receive the Standard season rate.

Can I request a specific day for each weekly/bi-weekly maintenance visit?

Our maintenance routes are done by location, and due to things we cannot control, i.e. weather, unforeseen complications at another pool, etc. we are not able to specify an exact day. However, if you specify in the requests/comments of the contract, we will try to accommodate your request.

Do I need to be home at the time of my scheduled maintenance?

Hope! We have all the necessary equipment needed to maintain your pool. We simply need access to the pool and pool equipment. If your pool timer is inside and you run the pool overnight, please make sure that you turn the timer on during the day on your specific day of maintenance.

Will Sahara Pools contact me prior to my maintenance visit?

Sahara Pools will let you know what day your maintenance visits will be in the beginning of the season. but from there that is the best we can do. Every pool is different and with the varying weather week to week, one pool may take a lot longer than it did the prior week.

When will I be billed for each service visit?

We do our maintenance billing at the end of each month. You will receive the statement for all maintenance visits that occured for a givien month.

Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools proudly comes prepared with the highest quality vacuum heads, hoses and brushes in the industry. We use all of our own tools and equipment.

Do I need to be home for my scheduled day and time of pool opening?

No! Sahara Pools can open your pool since everything is outside, as long as the electricity to the pool is on. We ask that all equipment and materials (i.e. skimmer baskets, return eyeballs, etc.) needed for the opening are left outside. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.

Why is Sahara Pools asking for my credit card information?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.

Can I request a specific date and time for my pool opening?

We attempt to accommodate specific dates and times for our customers. Our service team organizes their openings by location to minimize travel time and maximize our efficiency. While we are unable to guarantee a specific date and time. please make a note in the special requests/comments box on the opening submission form. The first appointment of the day is the only appointment we can guarantee a specific time. We will call you on the Sunday of the week you've requested to let you know your specific day of service.

Are chlorine, shock, and algaecide included in the price of the opening?

All chemicals are billed additionally. Our service team determines the amount of chemicals needed for each pool based upon the condition of the water when the cover is removed. A standard pool opening can expect an extra $75 to $100 on chemicals.

Can Sahara Pools tell me what time my pool will be opened that day?

We make every effort to adhere to a tight service schedule. Due to things we cannot control, i.e. weather, unforeseen complications at an opening, etc. we are not able to specify an exact time of arrival. No two pools are the same, so each pool takes a different amount of time to complete the job.

How long does a typical pool opening take?

A typical opening takes around 1-2 hours. In most cases, the 'Bronze Openings' take the shortest amount of time and the 'Platinum Openings' take the longest due to the amount of work we perform for each. There are of course exceptions for some pools that take longer than 2 hours due to their size or complexity of systems (i.e. multiple pumps and water features).

Will Sahara Pools vacuum my pool at the time of my opening?

Sahara Pools will only vacuum your pool at the opening if you have selected the Gold or Platinum Openings.

What is the difference between the Standard Service and the Extended Service season?

The Extended season applies to all weeks outside the Standard season. As soon as the Standard season kicks in, customers who selected Extended will receive the Standard season rate.

Can I request a specific day for each weekly/bi-weekly maintenance visit?

Our maintenance routes are done by location, and due to things we cannot control, i.e. weather, unforeseen complications at another pool, etc. we are not able to specify an exact day. However, if you specify in the requests/comments of the contract, we will try to accommodate your request.

Do I need to be home at the time of my scheduled maintenance?

Hope! We have all the necessary equipment needed to maintain your pool. We simply need access to the pool and pool equipment. If your pool timer is inside and you run the pool overnight, please make sure that you turn the timer on during the day on your specific day of maintenance.

Will Sahara Pools contact me prior to my maintenance visit?

Sahara Pools will let you know what day your maintenance visits will be in the beginning of the season. but from there that is the best we can do. Every pool is different and with the varying weather week to week, one pool may take a lot longer than it did the prior week.

When will I be billed for each service visit?

We do our maintenance billing at the end of each month. You will receive the statement for all maintenance visits that occured for a givien month.

Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools proudly comes prepared with the highest quality vacuum heads, hoses and brushes in the industry. We use all of our own tools and equipment.

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.

What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.

How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.

When will I be billed for my service?

You will be billed for a sand change after the service has been completed.

I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.

Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.

What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.

How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.

When will I be billed for my service?

You will be billed for a sand change after the service has been completed.

I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.

Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.

Do I need to be home for my scheduled day and time of pool opening?

No! Sahara Pools can open your pool since everything is outside, as long as the electricity to the pool is on. We ask that all equipment and materials (i.e. skimmer baskets, return eyeballs, etc.) needed for the opening are left outside. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.

Why is Sahara Pools asking for my credit card information?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.

Can I request a specific date and time for my pool opening?

We attempt to accommodate specific dates and times for our customers. Our service team organizes their openings by location to minimize travel time and maximize our efficiency. While we are unable to guarantee a specific date and time. please make a note in the special requests/comments box on the opening submission form. The first appointment of the day is the only appointment we can guarantee a specific time. We will call you on the Sunday of the week you've requested to let you know your specific day of service.

Are chlorine, shock, and algaecide included in the price of the opening?

All chemicals are billed additionally. Our service team determines the amount of chemicals needed for each pool based upon the condition of the water when the cover is removed. A standard pool opening can expect an extra $75 to $100 on chemicals.

Can Sahara Pools tell me what time my pool will be opened that day?

We make every effort to adhere to a tight service schedule. Due to things we cannot control, i.e. weather, unforeseen complications at an opening, etc. we are not able to specify an exact time of arrival. No two pools are the same, so each pool takes a different amount of time to complete the job.

How long does a typical pool opening take?

A typical opening takes around 1-2 hours. In most cases, the 'Bronze Openings' take the shortest amount of time and the 'Platinum Openings' take the longest due to the amount of work we perform for each. There are of course exceptions for some pools that take longer than 2 hours due to their size or complexity of systems (i.e. multiple pumps and water features).

Will Sahara Pools vacuum my pool at the time of my opening?

Sahara Pools will only vacuum your pool at the opening if you have selected the Gold or Platinum Openings.

Do I need to be home for my scheduled day and time of pool opening?

No! Sahara Pools can open your pool since everything is outside, as long as the electricity to the pool is on. We ask that all equipment and materials (i.e. skimmer baskets, return eyeballs, etc.) needed for the opening are left outside. We also need the gates into the pool unlocked as well as the water level of the pool filled to operating level.

Why is Sahara Pools asking for my credit card information?

Prior to preforming any service, we require a valid form of payment on file. You will not be charged for the service until it is completed, at which time you will receive a copy of your paid invoice via email.

Can I request a specific date and time for my pool opening?

We attempt to accommodate specific dates and times for our customers. Our service team organizes their openings by location to minimize travel time and maximize our efficiency. While we are unable to guarantee a specific date and time. please make a note in the special requests/comments box on the opening submission form. The first appointment of the day is the only appointment we can guarantee a specific time. We will call you on the Sunday of the week you've requested to let you know your specific day of service.

Are chlorine, shock, and algaecide included in the price of the opening?

All chemicals are billed additionally. Our service team determines the amount of chemicals needed for each pool based upon the condition of the water when the cover is removed. A standard pool opening can expect an extra $75 to $100 on chemicals.

Can Sahara Pools tell me what time my pool will be opened that day?

We make every effort to adhere to a tight service schedule. Due to things we cannot control, i.e. weather, unforeseen complications at an opening, etc. we are not able to specify an exact time of arrival. No two pools are the same, so each pool takes a different amount of time to complete the job.

How long does a typical pool opening take?

A typical opening takes around 1-2 hours. In most cases, the 'Bronze Openings' take the shortest amount of time and the 'Platinum Openings' take the longest due to the amount of work we perform for each. There are of course exceptions for some pools that take longer than 2 hours due to their size or complexity of systems (i.e. multiple pumps and water features).

Will Sahara Pools vacuum my pool at the time of my opening?

Sahara Pools will only vacuum your pool at the opening if you have selected the Gold or Platinum Openings.

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