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Pool Opening
Pool Opening
Pool Closing
Pool Closing
Service Call
Service Call
Weekly Maintenance
Weekly Maintenance
Pool Vacuuming
Pool Vacuuming
D.E. Filter Maintenance
D.E. Filter Maintenance
Filter Sand Change
Filter Sand Change
Liner Quote
Liner Quote
Safety Cover Quote
Safety Cover Quote
Equipment Quote
Equipment Quote
Salt Water Conversion
Salt Water Conversion

Drop us a line

(908) 236-7665

Info@SaharaPools.com

Sahara Pools, LLC

1160 US Highway 22 West

Lebanon, NJ

Summer Store Hours

Mon-Fri: 9:30AM - 7:00PM

Sat-Sun: 9:30AM - 5:00PM

Sahara Pools Service FAQs

Pool Opening FAQ

How do I know when my D.E. filter needs to be serviced/cleaned?

D.E. filters usually need to be serviced or cleaned once a season. The most common way to identify that your filter needs to be taken apart and cleaned is if the pressure stays high right after backwashing. This indicates the filter is clogged. If you notice that there is debris coming through the return jets, this means there is probably a crack in the manifold, or a tear in one or more of the grids. If there is any blowback into the pool, the filter needs to be taken apart and inspected to diagnose the issue.



Is the cost of D.E. included in the maintenance service?

Most of our customers with D.E. filters have D.E. available for us to use during filter maintenance visits. However, if the customer does not, we will leave them a brand new bag of D.E. which is an extra charge.



Why am I having to backwash more frequently?

If the filter pressure does not decrease after a backwash and you have to backwash again, the filter is probably clogged and flow is restricted. In this instance, the filter needs to be taken apart and cleaned in order to clear the blockages.



What does it mean when I'm experiencing weak suction from my skimmers?

Weak suction from the skimmers is indicative of high filter pressure. High filter pressure means that the filter is packed with debris and water is not flowing as powerfly through the pipes as it should be. First, try thoroughly backwashing your filter to clear any loose debris. If backwashing does not solve the issue, a deep cleaning is needed.



What is the average life expectancy of the internal filter grid assembly?

Filter grids have an average life of 5-7 years.



Do I need to be home at the time of my service?

No you do not need to be home. For a D.E. filter maintenance call, all we need is access to the filter itself and a hose or spicket outside so we can properly clean the internal elements of the filter.



Pool Closing FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.



Service Call FAQ

Do I need to be home at the time of my service call?

No, Sahara Pools just needs access to the pool or the pool equipment depending on the type of service call that has been scheduled.



Can I request Sahara Pools perform the service call on a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time.. We will do our best to accommodate your schedule and we will tell you what day your service call is going to be beforehand.



What if my pool issue requires an additional part that you do not have?

If your service call requires a repair or part that our technician does not have or that the store does not have in stock, a quote will be sent to the customer regarding how much the specific part will cost in addition to the cost for the repair itself. Once approved by the customer, Sahara Pools will order the part and complete the repair upon its arrival.



How long will a general service call take?

It depends on the type of service call, some service calls are merely for diagnostic purposes when the source of the issue is going to be costly to repair. Sahara Pools will then come back with all of the possible options the customer has with the corresponding costs for each option. Some service calls are simple and take less than an hour. A customer can expect a general service call to take around an hour.



I want to be home for my scheduled time of service. Will Sahara Pools contact me prior to their arrival at my home?

You can request that we call you before our arrival and our service technicians will give you a call when they are leaving their previous job and on the way to your service call. We cannot guarantee a specific time however because our technicians do not know exactly how long each job beforehand is going to take. The only service call that we can guarantee a time is the first appointment of the day.



How do I know how much my service call will cost me?

Pricing for our various service calls are listed directly on the website under the Service Requests tab after clicking Service Calls. Any major repair will be quoted and approved by the customer before the job is started.



What if the issue I am having with my pool is not listed as an option for service?

If the issue that you are experiencing is not listed, you can then select the 'Other' option and provide a detailed explanation of the issue that you are facing to better help us try to fix it. For any service call, we even have a section where you can upload photos to better help us prepare for the visit.



Why should I trust Sahara Pools to help fix my issue?

Sahara Pools has been doing this for 48 years and has yet to come across an issue that we cannot handle. We are proud to offer all possible options for our customers where the repair can be a little costly instead of just offering the most expensive option.



Weekly/BiWeekly Maintenance FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.



Pool Vacuuming FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.



D.E. Filter Service FAQ

How do I know when my D.E. filter needs to be serviced/cleaned?

D.E. filters usually need to be serviced or cleaned once a season. The most common way to identify that your filter needs to be taken apart and cleaned is if the pressure stays high right after backwashing. This indicates the filter is clogged. If you notice that there is debris coming through the return jets, this means there is probably a crack in the manifold, or a tear in one or more of the grids. If there is any blowback into the pool, the filter needs to be taken apart and inspected to diagnose the issue.



Is the cost of D.E. included in the maintenance service?

Most of our customers with D.E. filters have D.E. available for us to use during filter maintenance visits. However, if the customer does not, we will leave them a brand new bag of D.E. which is an extra charge.



Why am I having to backwash more frequently?

If the filter pressure does not decrease after a backwash and you have to backwash again, the filter is probably clogged and flow is restricted. In this instance, the filter needs to be taken apart and cleaned in order to clear the blockages.



What does it mean when I'm experiencing weak suction from my skimmers?

Weak suction from the skimmers is indicative of high filter pressure. High filter pressure means that the filter is packed with debris and water is not flowing as powerfly through the pipes as it should be. First, try thoroughly backwashing your filter to clear any loose debris. If backwashing does not solve the issue, a deep cleaning is needed.



What is the average life expectancy of the internal filter grid assembly?

Filter grids have an average life of 5-7 years.



Do I need to be home at the time of my service?

No you do not need to be home. For a D.E. filter maintenance call, all we need is access to the filter itself and a hose or spicket outside so we can properly clean the internal elements of the filter.



Filter Sand Change FAQ

How do I know when my D.E. filter needs to be serviced/cleaned?

D.E. filters usually need to be serviced or cleaned once a season. The most common way to identify that your filter needs to be taken apart and cleaned is if the pressure stays high right after backwashing. This indicates the filter is clogged. If you notice that there is debris coming through the return jets, this means there is probably a crack in the manifold, or a tear in one or more of the grids. If there is any blowback into the pool, the filter needs to be taken apart and inspected to diagnose the issue.



Is the cost of D.E. included in the maintenance service?

Most of our customers with D.E. filters have D.E. available for us to use during filter maintenance visits. However, if the customer does not, we will leave them a brand new bag of D.E. which is an extra charge.



Why am I having to backwash more frequently?

If the filter pressure does not decrease after a backwash and you have to backwash again, the filter is probably clogged and flow is restricted. In this instance, the filter needs to be taken apart and cleaned in order to clear the blockages.



What does it mean when I'm experiencing weak suction from my skimmers?

Weak suction from the skimmers is indicative of high filter pressure. High filter pressure means that the filter is packed with debris and water is not flowing as powerfly through the pipes as it should be. First, try thoroughly backwashing your filter to clear any loose debris. If backwashing does not solve the issue, a deep cleaning is needed.



What is the average life expectancy of the internal filter grid assembly?

Filter grids have an average life of 5-7 years.



Do I need to be home at the time of my service?

No you do not need to be home. For a D.E. filter maintenance call, all we need is access to the filter itself and a hose or spicket outside so we can properly clean the internal elements of the filter.



Liner Replacement FAQ

How do I know when my D.E. filter needs to be serviced/cleaned?

D.E. filters usually need to be serviced or cleaned once a season. The most common way to identify that your filter needs to be taken apart and cleaned is if the pressure stays high right after backwashing. This indicates the filter is clogged. If you notice that there is debris coming through the return jets, this means there is probably a crack in the manifold, or a tear in one or more of the grids. If there is any blowback into the pool, the filter needs to be taken apart and inspected to diagnose the issue.



Is the cost of D.E. included in the maintenance service?

Most of our customers with D.E. filters have D.E. available for us to use during filter maintenance visits. However, if the customer does not, we will leave them a brand new bag of D.E. which is an extra charge.



Why am I having to backwash more frequently?

If the filter pressure does not decrease after a backwash and you have to backwash again, the filter is probably clogged and flow is restricted. In this instance, the filter needs to be taken apart and cleaned in order to clear the blockages.



What does it mean when I'm experiencing weak suction from my skimmers?

Weak suction from the skimmers is indicative of high filter pressure. High filter pressure means that the filter is packed with debris and water is not flowing as powerfly through the pipes as it should be. First, try thoroughly backwashing your filter to clear any loose debris. If backwashing does not solve the issue, a deep cleaning is needed.



What is the average life expectancy of the internal filter grid assembly?

Filter grids have an average life of 5-7 years.



Do I need to be home at the time of my service?

No you do not need to be home. For a D.E. filter maintenance call, all we need is access to the filter itself and a hose or spicket outside so we can properly clean the internal elements of the filter.



Safety Cover Replacement FAQ

How do I know when my D.E. filter needs to be serviced/cleaned?

D.E. filters usually need to be serviced or cleaned once a season. The most common way to identify that your filter needs to be taken apart and cleaned is if the pressure stays high right after backwashing. This indicates the filter is clogged. If you notice that there is debris coming through the return jets, this means there is probably a crack in the manifold, or a tear in one or more of the grids. If there is any blowback into the pool, the filter needs to be taken apart and inspected to diagnose the issue.



Is the cost of D.E. included in the maintenance service?

Most of our customers with D.E. filters have D.E. available for us to use during filter maintenance visits. However, if the customer does not, we will leave them a brand new bag of D.E. which is an extra charge.



Why am I having to backwash more frequently?

If the filter pressure does not decrease after a backwash and you have to backwash again, the filter is probably clogged and flow is restricted. In this instance, the filter needs to be taken apart and cleaned in order to clear the blockages.



What does it mean when I'm experiencing weak suction from my skimmers?

Weak suction from the skimmers is indicative of high filter pressure. High filter pressure means that the filter is packed with debris and water is not flowing as powerfly through the pipes as it should be. First, try thoroughly backwashing your filter to clear any loose debris. If backwashing does not solve the issue, a deep cleaning is needed.



What is the average life expectancy of the internal filter grid assembly?

Filter grids have an average life of 5-7 years.



Do I need to be home at the time of my service?

No you do not need to be home. For a D.E. filter maintenance call, all we need is access to the filter itself and a hose or spicket outside so we can properly clean the internal elements of the filter.



Salt Water Conversion FAQ

Do I need to be home at the time of my service call?

No, Sahara Pools just needs access to the pool or the pool equipment depending on the type of service call that has been scheduled.



Can I request Sahara Pools perform the service call on a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time.. We will do our best to accommodate your schedule and we will tell you what day your service call is going to be beforehand.



What if my pool issue requires an additional part that you do not have?

If your service call requires a repair or part that our technician does not have or that the store does not have in stock, a quote will be sent to the customer regarding how much the specific part will cost in addition to the cost for the repair itself. Once approved by the customer, Sahara Pools will order the part and complete the repair upon its arrival.



How long will a general service call take?

It depends on the type of service call, some service calls are merely for diagnostic purposes when the source of the issue is going to be costly to repair. Sahara Pools will then come back with all of the possible options the customer has with the corresponding costs for each option. Some service calls are simple and take less than an hour. A customer can expect a general service call to take around an hour.



I want to be home for my scheduled time of service. Will Sahara Pools contact me prior to their arrival at my home?

You can request that we call you before our arrival and our service technicians will give you a call when they are leaving their previous job and on the way to your service call. We cannot guarantee a specific time however because our technicians do not know exactly how long each job beforehand is going to take. The only service call that we can guarantee a time is the first appointment of the day.



How do I know how much my service call will cost me?

Pricing for our various service calls are listed directly on the website under the Service Requests tab after clicking Service Calls. Any major repair will be quoted and approved by the customer before the job is started.



What if the issue I am having with my pool is not listed as an option for service?

If the issue that you are experiencing is not listed, you can then select the 'Other' option and provide a detailed explanation of the issue that you are facing to better help us try to fix it. For any service call, we even have a section where you can upload photos to better help us prepare for the visit.



Why should I trust Sahara Pools to help fix my issue?

Sahara Pools has been doing this for 48 years and has yet to come across an issue that we cannot handle. We are proud to offer all possible options for our customers where the repair can be a little costly instead of just offering the most expensive option.



Equipment Upgrades FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.



 
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Contact Us

(908) 236-7665

Info@SaharaPools.com

Mon-Fri: 9:30AM - 6:00PM

Sat-Sun: 9:30AM - 5:00PM

1160 US Highway 22 West

Lebanon, NJ 08833

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