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Pool Opening
Pool Opening
Pool Closing
Pool Closing
Service Call
Service Call
Weekly Maintenance
Weekly Maintenance
Pool Vacuuming
Pool Vacuuming
D.E. Filter Maintenance
D.E. Filter Maintenance
Filter Sand Change
Filter Sand Change
Liner Quote
Liner Quote
Safety Cover Quote
Safety Cover Quote
Equipment Quote
Equipment Quote
Salt Water Conversion
Salt Water Conversion

Drop us a line

(908) 236-7665

Info@SaharaPools.com

Sahara Pools, LLC

1160 US Highway 22 West

Lebanon, NJ

Summer Store Hours

Mon-Fri: 9:30AM - 7:00PM

Sat-Sun: 9:30AM - 5:00PM

Sahara Pools Service FAQs

Pool Opening FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Pool Closing FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Service Call FAQ

How do I know when I need to install a new liner?

If your liner has faded, is losing water, or is over 12 years old, it is probably time to get a new liner.



I want the highest quality vinyl pool liner. Does Sahara Pools have an option for a heavy duty pool liner?

Yes, our liner manufacturer has several different patterns in a 27mil format. 27mil is one of the thickest and most durable forms of vinyl liner on the market.



How long does it take to receive a quote for a new liner from Sahara Pools?

Stock rectangle and commonly shaped pools can be quoted immediately. Freeform and other shapes may need a site visit where quotes will be received within a few days of the initial measurement.



Does Sahara Pools need to custom measure my pool size and shape?

In order for the liner to be ordered, every single pool needs to be custom measured. These measurements are then sent to the manufacturer which guarantees a perfect fit upon installation.



How much does a quote cost?

All quotes from Sahara Pools are free!



How long does a typical liner replacement take before my pool is ready to swim?

A typical liner installation is normally a 1-2 day process depending on how would like to re-fill your pool. The old liner will be removed, and the new one installed all in one day. If you are having water delivered and the pool will be filled back up the same day we can finish the liner that day as well. But if you are filling the pool back up with a garden hose we will have to come back the next day once the water level is at the proper level.



To replace my liner, how much water will need to be drained from my pool?

All of it needs to be drained in order to remove the old liner and install the new one. Sahara Pools can save approximately 8,000 gallons of the old water (depending on the landscape of the yard) if you prefer.



Are there other services that I should combine with my pool liner replacement?

Sahara Pools can combine any number of services with a liner installation. Some common services customers pair together are the conversion to saltwater sanitizing, the addition of fiberglass steps, or the changing of the liner coping.



Do I get to choose my specific color/pattern for the new pool liner?

Yes. Sahara Pools has over 35 different pattern selections for you to choose from!



Weekly/BiWeekly Maintenance FAQ

What is the difference between the Standard Service and the Extended Service season?

The Extended season applies to all weeks outside the Standard season. As soon as the Standard season kicks in, customers who selected Extended will receive the Standard season rate.



Can I request a specific day for each weekly/bi-weekly maintenance visit?

Our maintenance routes are done by location, and due to things we cannot control, i.e. weather, unforeseen complications at another pool, etc. we are not able to specify an exact day. However, if you specify in the requests/comments of the contract, we will try to accommodate your request.



Do I need to be home at the time of my scheduled maintenance?

Hope! We have all the necessary equipment needed to maintain your pool. We simply need access to the pool and pool equipment. If your pool timer is inside and you run the pool overnight, please make sure that you turn the timer on during the day on your specific day of maintenance.



Will Sahara Pools contact me prior to my maintenance visit?

Sahara Pools will let you know what day your maintenance visits will be in the beginning of the season. but from there that is the best we can do. Every pool is different and with the varying weather week to week, one pool may take a lot longer than it did the prior week.



When will I be billed for each service visit?

We do our maintenance billing at the end of each month. You will receive the statement for all maintenance visits that occured for a givien month.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools proudly comes prepared with the highest quality vacuum heads, hoses and brushes in the industry. We use all of our own tools and equipment.



Pool Vacuuming FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.



D.E. Filter Service FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Filter Sand Change FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Liner Replacement FAQ

How do I know when I need to install a new liner?

If your liner has faded, is losing water, or is over 12 years old, it is probably time to get a new liner.



I want the highest quality vinyl pool liner. Does Sahara Pools have an option for a heavy duty pool liner?

Yes, our liner manufacturer has several different patterns in a 27mil format. 27mil is one of the thickest and most durable forms of vinyl liner on the market.



How long does it take to receive a quote for a new liner from Sahara Pools?

Stock rectangle and commonly shaped pools can be quoted immediately. Freeform and other shapes may need a site visit where quotes will be received within a few days of the initial measurement.



Does Sahara Pools need to custom measure my pool size and shape?

In order for the liner to be ordered, every single pool needs to be custom measured. These measurements are then sent to the manufacturer which guarantees a perfect fit upon installation.



How much does a quote cost?

All quotes from Sahara Pools are free!



How long does a typical liner replacement take before my pool is ready to swim?

A typical liner installation is normally a 1-2 day process depending on how would like to re-fill your pool. The old liner will be removed, and the new one installed all in one day. If you are having water delivered and the pool will be filled back up the same day we can finish the liner that day as well. But if you are filling the pool back up with a garden hose we will have to come back the next day once the water level is at the proper level.



To replace my liner, how much water will need to be drained from my pool?

All of it needs to be drained in order to remove the old liner and install the new one. Sahara Pools can save approximately 8,000 gallons of the old water (depending on the landscape of the yard) if you prefer.



Are there other services that I should combine with my pool liner replacement?

Sahara Pools can combine any number of services with a liner installation. Some common services customers pair together are the conversion to saltwater sanitizing, the addition of fiberglass steps, or the changing of the liner coping.



Do I get to choose my specific color/pattern for the new pool liner?

Yes. Sahara Pools has over 35 different pattern selections for you to choose from!



Safety Cover Replacement FAQ

How do I know that I need to have my filter sand changed?

On average, filter sand must be changed every 3-5 years. If you are experiencing issues such as algae growth even with the right chlorine level, poor water clarity, constant high filter pressure, or you can’t remember the last time the sand was changed, it is probably time to change the sand.



What is the difference between traditional filter sand and the new Activate Glass Media?

Activate Glass Media is permanent while traditional pool filter sand lasts only about 3-5 years. Also, Activate Glass Media greatly enhances water clarity and redeces the need for clarifying chemicals.



How many bags of sand does my filter require?

An average size in-ground sand filter requires about 300 pounds of sand which equates to 6 bags of sand. Some filters for bigger pools require 400 pounds of sand which equates to 8 bags of sand.



When will I be billed for my service?

You will be billed for a sand change after the service has been completed.



I have leftover sand from the hardware store, can Sahara Pools use this instead?

No, the quality of the sand is not the same as pool filter sand. Pool sand needs to be a certain coarseness in order to ensure proper filtration. If the filter sand is too fine, the water pressure will just pass the sand right back into the pool.



Do I need to be home at the time of my service?

No, all we need for a sand change is access to the filter itself.



Salt Water Conversion FAQ

Can any pool be converted to a salt water pool?

Yes!



What are the main benefits of converting my pool to saltwater?

Salt water pools have many benefits over chlorine pools. The water is more natural to swim in and is better for the hair and skin. You can open your eyes underwater. The operating costs are lower for saltwater pools as well.



How salty does the pool water become? Is it comparable to the ocean?

No the salinity of the ocean is over 10,000 ppm. A saltwater pool has a salinity of around 3,200 ppm which is equivalent to the salinity of your tears. This is why you’re able to open your eyes underwater!



What maintenance is needed after my pool is converted to a salt water system?

Much less maintenance than a chlorine pool. Saltwater pools naturally have a more stable pH and Alkalinity level. Adding chlorine tabs on a regular basis is completely taken out of the equation. As long as the salt level is within the proper range, the salt system will generate the chlorine naturally. The customer just needs to watch the salt level of the pool. Heavy rains can affect the salt reading and thereby affect the chlorine production



How does salt water sanitize my pool?

The chemical makeup of salt is Sodium Chloride (NaCl). How the salt system sanitizes the pool is by splitting up the Chlorine molecules from the Sodium molecules. This in fact produces Chlorine naturally, unlike the addition of chlorine tabs.



Do I need to install a new pool pump and filter in addition to the salt generator?

No, a salt system can function with any type of pump or filter.



How long does a salt conversion take?

A complete salt conversion takes 1-2 days. It is an extremely easy process. We plumb in the salt system, hook up the electrical, add the required amount of salt into the pool, and allow that to circulate for 24 hours before turning the salt cell on for the first time. Once that cell is turned on after the 24 hours, your pool has officially been converted into a saltwater pool.



Equipment Upgrades FAQ

Do I need to be home at the time of my pool cleaning?

No you do not. If the pool is very dirty, we ask you please fill it up almost to the top so we can thoroughly vacuum it to waste. The higher the water level, the longer time we have to vacuum.



Can I request Sahara Pools to perform the pool cleaning service at a specific date and time?

Unfortunately, we are unable to guarantee a specific date and time. All pool vacuuming is completed in tandem with our weekly maintenance routes and based on location. However, we attempt to accommodate any deadlines you may have, such as a party during the coming weekend. You can request a specific week that you want the vacuuming performed and we will inform you which day on the Sunday leading up to your date of service.



My pool is extremely dirty and cloudy. Can Sahara Pools still clarify and clean my pool?

Absolutely! We are pool experts. However in this case, it may take more than two visits, so you must select the deluxe option. We shock and brush the pool on the first visit and allow the filter to run continuously until the second visit 2-3 days later, which will clear the pool up. The second visit is when we will vacuum as much dead algae/leaves/dirt out of the pool as we can. After vacuuming we will shock and brush the pool again. Any subsequent visits will be the same as the second visit until the pool is spotless. Please have the pool filled extra high for this. The higher the water level, the more time we have to work with while vacuuming to waste.



How do I know which pool vacuuming service to select?

Most pools require a Single visit. If the bottom is totally hidden with leaves but you can see the bottom of the pool, the Two-Visit option is probably best. If you cannot see the bottom of the pool due to poor water clarity, the Deluxe option is best.



Does Sahara Pools need to use my cleaning equipment?

No, Sahara Pools come prepared with our own cleaning equipment. If we have to vacuum the pool to waste, we have our own external pumps that we use to eliminate anything from going through the customer’s filter system. If the pool is clear and a small amount of debris at the bottom, we can plug our vacuums directly into the filter system.



When will I be billed for my pool vacuuming?

You will be billed for vacuuming upon completion of the service.